Role & responsibilities
Product Designer, end-to-end UI & UX design process
Collaborators
Stakeholders (HR, Branch associates, Corporate services, Technology, Help, +more) Product, Engineering, Research, Accessibility, Legal
Goals
Improve discoverability of self help resources, make self service more efficient and reduce cognitive overload on users, reduce call volume to the help desk
Timeline
Q3 2025
Overview
At Edward Jones, associates needed a user friendly and efficient way to perform self service. When associates had requests or issues they were overwhelmed and frustrated looking for correct resources on an overly saturated intranet and so they immediately called in to the Helpdesk.
As the design lead on this team I conducted user research, led design workshops and partnered closely with many stakeholders to define a seamless experience and improve discoverability.
I wire-framed, sketched, designed and delivered high fidelity designs and prototypes to inform a new navigation, UI and experience for users.
I am currently building out this case study - please check back soon!
In the meantime, check out the prototype to see what I designed!
Figma prototype
